Data Privacy Policy

Introduction

DataNovaEx AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website or use our services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

We collect various types of personal data depending on how you interact with our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request information
• Technical Data: IP address, browser type and version, device information, operating system, and referring website
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms
• Marketing Data: Your preferences for receiving marketing communications and information about your interests

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

• Service Provision: To provide our risk analytics services, respond to enquiries, and fulfil contractual obligations (Legal basis: Contract performance and legitimate interests)
• Communication: To respond to your enquiries, provide customer support, and send important service notifications (Legal basis: Contract performance and legitimate interests)
• Website Improvement: To analyse website usage, improve functionality, and enhance user experience (Legal basis: Legitimate interests)
• Marketing: To send promotional materials and information about our services, where you have consented or where we have legitimate interests
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements (Legal basis: Legal obligation and legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission protocols, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing your personal data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the purpose for which it is processed. Contact form submissions are typically retained for three years, whilst technical and usage data may be retained for shorter periods as required for analytical purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

• Data Protection Officer: privacy@datanovaex.world
• Phone: +43 12208571
• Post: DataNovaEx AG, Neugasse 73, 1037 Vienna, Austria

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Supervisory Authority

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde).